Privacy Policy

Last updated: August 24, 2026

Sweet Bites by Shari respects your privacy. This Privacy Policy explains what personal information we collect when you submit an order request or contact us, why we collect it, how we use it, and how you can contact us about your information.

This policy is intended to support responsible handling of personal information under Sint Maarten's National Ordinance Personal Data Protection.

Who We Are

Sweet Bites by Shari is a small baking business in Sint Maarten.

For privacy questions or requests, contact us at:

Email: [email protected]

Information We Collect

We may collect the following information when you place an order request, contact us, or interact with our website:

Your name.
Your phone number.
Your email address.
Order details, such as product type, requested date and time, flavor, filling, cake size, colors, theme, cake message, special instructions, pickup or delivery preference, and delivery address when delivery is requested.
Inspiration or reference images you upload or send to us.
Website attribution information, such as UTM source, campaign details, referrer URL, landing page, and similar information that helps us understand where an order request came from.

Please do not include sensitive personal information in your order request unless it is necessary for the order.

Why We Collect Your Information

We collect and use personal information for the following purposes:

To receive and review your order request.
To contact you about availability, design details, final pricing, pickup, delivery, payment, and order status.
To prepare, manage, and complete your order if it is accepted.
To keep internal business records of requests, orders, and payments.
To understand which marketing or social media links lead customers to the order form.
To protect the business, customers, and website from misuse, errors, or security issues.
To comply with applicable legal, accounting, tax, or administrative obligations.

Submitting an order request does not mean the order is accepted or confirmed. Sweet Bites by Shari manually reviews requests and confirms accepted orders separately.

Legal Basis for Using Your Information

Depending on the situation, we process personal information because:

It is necessary to take steps at your request before accepting or fulfilling an order.
It is necessary to manage an accepted order or related payment.
We have a legitimate business interest in responding to customer requests, keeping order records, improving our order process, and protecting the business.
You have given consent, for example when you choose to send optional contact details or inspiration images.
We need to meet a legal or administrative obligation.

Who Can Access Your Information

Customer information is intended for Sweet Bites by Shari and authorized people who help manage orders.

We may share limited information when needed with:

Service providers that host, store, maintain, or secure the website and order records.
Email, phone, WhatsApp, or social media services used to communicate with you.
Delivery helpers, if delivery is requested and sharing delivery details is necessary.
Payment, banking, accounting, tax, legal, or administrative service providers when needed for business records or compliance.
Public authorities if required by law.

We do not sell customer personal information.

Images and Uploaded Files

If you upload or send inspiration images, we use them to understand your design request and prepare your order. Please only upload images you are comfortable sharing with us for that purpose.

Images may contain personal information, such as faces, names, dates, screenshots, or event details. We treat uploaded order images as private customer information.

Website Tracking and Attribution

Our website may store basic attribution information, such as UTM parameters, referrer URL, and landing page, so we can understand where order requests came from. This information is used for business insight and does not affect whether your order request is accepted.

If cookies, analytics tools, or similar tracking features are added later, this policy will be updated to explain them.

How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including:

Managing open order requests and accepted orders.
Keeping business, payment, accounting, and tax records.
Handling customer questions, disputes, or follow-up requests.
Meeting legal or administrative requirements.

When information is no longer needed, we will delete it, anonymize it, or securely archive it where appropriate.

How We Protect Information

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. These steps may include access controls, private storage for order records and uploaded files, secure passwords, and limiting access to people who need the information to manage orders.

No website, messaging service, or storage system can be guaranteed to be completely secure. Please contact us if you believe your information has been sent to us by mistake or may have been accessed improperly.

Your Privacy Choices and Requests

You may contact us to ask about personal information we hold about you. Depending on the situation and applicable law, you may request that we:

Confirm whether we process your personal information.
Provide access to your personal information.
Correct inaccurate or incomplete information.
Delete information that is no longer needed.
Object to certain uses of your information.
Stop using optional information you previously provided by consent.

Some requests may be limited if we need to keep information for an accepted order, payment record, legal obligation, dispute, or legitimate business record.

Third-Party Services

If you contact us through WhatsApp, Instagram, Facebook, TikTok, email, or another third-party service, that service may process your information under its own privacy policy. Sweet Bites by Shari is not responsible for the privacy practices of third-party platforms.

Changes to This Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal requirements change. The updated version should show a new "Last updated" date.

Contact

For privacy questions or requests, contact Sweet Bites by Shari at:

Email: [email protected]